Terms of sale
1. PREAMBLE AND SCOPE
1.1. These General Terms and Conditions of Sale (the “Terms”) apply, without restriction or reservation, to all online sales of travel products and accessories (including socks, cushions/neck pillows and eye masks) offered by TRAVELLER SOCKS, a French simplified joint-stock company (société par actions simplifiée) with share capital of EUR 5,000, registered with the Paris Trade and Companies Register under number 107 043 572, whose registered office is located at 23 rue de Lisbonne, 75008 Paris, France (the “Seller”), to consumers and non-professionals within the meaning of the French Consumer Code (the “Customer(s)”), through the website available at www.travellersocks.com (the “Website”), for delivery to the countries listed in Article 6.1 below.
1.2. The products are standard goods and may be offered in several models, sizes and colours. The Customer’s choice of model and/or colour does not cause the products to be regarded as goods “made to the consumer’s specifications or clearly personalised” within the meaning of Article L. 221-28, 3° of the French Consumer Code. The Customer therefore benefits in full from the right of withdrawal set out in Article 8 below.
1.3. The Terms are available at all times on the Website in a format that allows them to be stored and reproduced. They are binding on the Customer, who acknowledges, by ticking the relevant box when placing an order, that they have read and accepted them before confirming the order.
1.4. The Terms shall prevail over any conflicting document, except for any special conditions of sale expressly agreed in writing between the Seller and the Customer.
1.5. The contract is concluded in French and is governed by French domestic law, to the exclusion of any international convention. These Terms are drafted in French. In the event that the Terms are translated, the French-language version shall prevail.
2. PRODUCTS - PRE-CONTRACTUAL INFORMATION
2.1. The products offered for sale are described and presented as accurately as possible on the Website (photographs, descriptions, technical characteristics, composition, sizes, available colours, care instructions, etc.). They are comfort products and are not governed by medical-device regulations.
2.2. The Seller undertakes to provide the Customer, in a clear and comprehensible manner, with information on the essential characteristics of the products, as defined by the French Consumer Code, including their substantial qualities, composition, origin, quantity, manufacturing method and date where relevant, conditions of use, suitability for purpose, properties and expected results of their use.
2.3. Instructions for use or additional information may be made available to the Customer on the Website (as downloadable documents on a durable medium) and/or included in the parcel, in particular regarding the use and care of the products, safety warnings and information relating to statutory guarantees. From September 2026, a harmonised European notice concerning the statutory guarantee of conformity may be displayed prominently on the Website and/or provided to the Customer, without prejudice to these Terms.
2.4. Product offers and prices remain valid for as long as they are displayed on the Website, subject to stock availability. If a product becomes unavailable after an order has been placed, the Seller shall inform the Customer as soon as possible and shall offer, at the Customer’s choice, an equivalent product or a refund of the amounts paid.
2.5. The Seller ensures that the products comply with the provisions governing fair commercial transactions and consumer protection, particularly with regard to labelling and presentation.
3. PRICES
3.1. Product prices are stated in euros, inclusive of all taxes (including VAT), at the rate applicable on the date of the order.
3.2. Prices do not include delivery charges, which are invoiced separately. The amount of those charges is disclosed to the Customer before final confirmation of the order and is summarised in the order-confirmation email.
3.3. The Seller reserves the right to change its prices at any time, while guaranteeing that the Customer will be charged the price in force when the order is confirmed.
4. ORDERS - CONTRACT FORMATION PROCESS
4.1. The Customer selects on the Website the products they wish to order, chooses the model, size and colour where applicable, adds them to the shopping basket, and checks the details of the order and its total price. The Customer may correct any errors before confirming the order.
4.2. Before finalising the order, the Customer is provided, in a clear and comprehensible manner, with all mandatory pre-contractual information, including:
the essential characteristics of the products;
the total price inclusive of all taxes and, where applicable, any additional charges;
the identity and contact details of the Seller;
the payment, delivery and performance arrangements;
the existence of the right of withdrawal, its conditions, time limits and methods of exercise, together with the model withdrawal form appended to these Terms and available on the Website;
information relating to statutory guarantees;
the term of the contract and, where applicable, the minimum duration of the Customer’s obligations.
4.3. Once the Customer has checked the content of the order, confirmation of the order constitutes full and complete acceptance of these Terms. Final confirmation of the order is completed by clicking the button marked “Order with obligation to pay” (or any equivalent unambiguous wording), by which the Customer acknowledges that placing the order entails an obligation to pay the price. The sales contract is formed only after the Seller has confirmed the order by email on a durable medium, summarising the order, the Terms, the model withdrawal form and, where applicable, specific information concerning guarantees and software updates.
5. PAYMENT
5.1. The price is payable immediately and in full on the date on which the Customer places the order.
The Customer may pay by bank card (Cartes Bancaires, Visa, Mastercard or American Express) and, where offered during the checkout process, by Apple Pay, Shop Pay, PayPal or any other method displayed. Only the payment methods actually shown at the time of ordering may be used. No additional charge shall be imposed because of the payment method selected, except for any charge expressly disclosed before the order is confirmed.
5.2. Payments are secured using techniques consistent with current industry standards. The Seller does not retain the Customer’s banking data, which are processed by the authorised payment-services provider in accordance with applicable regulations.
5.3. If payment authorisation is refused by the relevant banking institution, the order is automatically cancelled and the Customer is informed accordingly.
6. ORDER PROCESSING - DELIVERY
6.1. The Seller currently delivers to mainland France, Corsica, Monaco and the Member States of the European Union offered during the checkout process. Only countries for which a delivery method is actually available at the time of ordering may be selected by the Customer.
The current list of delivery countries is available at all times on the Website and during checkout. Any change to this list shall apply only to orders placed after the list has been updated.
6.2. Products are delivered to the delivery address provided by the Customer when placing the order, within the countries offered on the Website.
6.3. Orders are prepared and handed over to the carrier within one to two working days from the first working day following confirmation of the order by the Seller within the meaning of these Terms. Accordingly, orders registered on a Saturday, Sunday or public holiday will be processed on the next working day.
After dispatch, indicative delivery times are two to four working days for mainland France, Corsica and Monaco, and three to eight working days for the other European Union countries offered at checkout.
The estimated time frames applicable to the order are disclosed to the Customer before confirmation and repeated in the confirmation email. Saturdays, Sundays and public holidays are not treated as working days.
Deliveries are made by an independent carrier to the address stated by the Customer when placing the order, provided that the address is reasonably accessible to the carrier.
6.4. If delivery is delayed for reasons other than force majeure, the Customer may cancel the sale by registered letter with acknowledgement of receipt or by any other durable medium (including an email with acknowledgement of receipt) if, after having formally required the Seller by the same means to complete delivery within an additional period of fifteen days, the Seller has not performed within that period.
Cancellation under these conditions shall result in the reimbursement of all amounts paid by the Customer within fourteen days of cancellation. Failure to meet the delivery time frames shall not give rise to the payment of any compensation.
6.5. The risk of loss of or damage to the products passes to the Customer only when the Customer takes physical possession of them.
7. RECEIPT - RESERVATIONS
7.1. Upon delivery, the Customer must check the condition of the packaging and of the products delivered.
Where a parcel is visibly damaged, the Customer must make any reservations and claims considered necessary and may refuse the parcel. Such reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within three working days following delivery, excluding public holidays. Failure to make a claim within that period extinguishes any action against the carrier in accordance with Article L. 133-3 of the French Commercial Code.
Irrespective of any steps taken against the carrier, the Customer must inform the Seller of any claim relating to visible defects, product non-conformity or transport damage within a reasonable period following receipt, by email with acknowledgement of receipt sent to service.customers@travellersocks.com and accompanied by all supporting evidence (photographs, etc.). Failure to report the matter within that period does not deprive the Customer of their statutory rights, including the statutory guarantee of conformity, the guarantee against hidden defects and, where applicable, the right of withdrawal provided for by the French Consumer Code and these Terms.
7.2. In the absence of express reservations made by the Customer within that period, the products are deemed to conform and to be free from any visible defect, without prejudice to the subsequent enforcement of statutory guarantees.
7.3. In the event of non-conformity or a visible defect, the Customer may obtain replacement of the product or, failing that, a refund, in accordance with the statutory guarantee of conformity described in Article 9 below.
8. RIGHT OF WITHDRAWAL
8.1. In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has fourteen (14) days from receipt of the product in which to exercise the right of withdrawal, without having to give reasons for the decision and without bearing any costs other than those provided for in Articles L. 221-23 to L. 221-25.
8.2. To exercise the right of withdrawal, the Customer must notify the Seller of the decision to withdraw before expiry of the above period, either by sending the model withdrawal form appended to these Terms and also available on the Website; by sending any other unambiguous statement expressing the wish to withdraw, by post or email to the contact details stated in the “Contact” section; or directly online using the “withdraw from the contract here” function available from the order summary, followed by clicking “confirm withdrawal”.
8.3. The Customer must return or hand the products back to the Seller at the address stated on the withdrawal form, without undue delay and in any event no later than fourteen (14) days after communicating the decision to withdraw.
8.4. Products must be returned in their original, complete condition (including accessories, instructions and uncut labels), so that they may be resold as new. The Customer may be held liable for any reduction in the value of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.
8.5. The Seller shall reimburse all payments received from the Customer, including the initial delivery charges at the standard rate, no later than fourteen (14) days from the date on which the Seller is informed of the decision to withdraw. The Seller may withhold reimbursement until the products have been recovered or until the Customer provides evidence that they have been dispatched, whichever occurs first.
8.6. The direct cost of returning the products is borne by the Customer, unless otherwise stated on the Website or in the relevant offer.
9. GUARANTEES - LIABILITY
9.1.
Statutory guarantees
The Customer benefits from the statutory guarantee of conformity referred to in Articles L. 217-1 et seq. of the French Consumer Code and from the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
The Seller shall not, however, be liable for any misuse, abnormal use or use that does not comply with the intended purpose of the products by the Customer, or for any failure by the Customer to follow the product-care instructions. Likewise, the Seller shall not be liable where the Customer returns a competing product or any product not sold by the Seller. It is the Customer’s responsibility to return the correct product.
The Seller does not offer any commercial guarantee.
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“The consumer has two years from delivery of the goods to enforce the statutory guarantee of conformity where a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared. Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the agreed supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared. The statutory guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. The statutory guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience. Where the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee. Where the consumer requests repair but the seller requires replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are delivered. The consumer may obtain a reduction in the purchase price while retaining the goods, or terminate the contract and obtain a full refund against return of the goods, where: 1° the professional refuses to repair or replace the goods; 2° repair or replacement takes place after a period of thirty days; 3° repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods; 4° the non-conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity. The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination. In such circumstances, the consumer is not required first to request repair or replacement. The consumer is not entitled to terminate the sale where the lack of conformity is minor. Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered. The rights described above arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who, in bad faith, obstructs enforcement of the statutory guarantee of conformity may incur a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect. This guarantee entitles the consumer either to a price reduction if the goods are retained or to a full refund against return of the goods.” |
The Customer may enforce the statutory guarantees by contacting the Seller’s customer service department.
9.2. The Seller is strictly liable to the Customer for proper performance of the contract concluded with the Customer.
However, the Seller shall not be liable for non-performance or improper performance of the contract in the event of force majeure, an event attributable to the Customer, or any unforeseeable and unavoidable inconvenience or damage inherent in the use of the Internet, including interruption of service, external intrusion or the presence of computer viruses.
The Seller shall not be liable for damage resulting from misuse of the products, use contrary to their intended purpose or care instructions, or negligence by the Customer. Likewise, the Seller shall not be liable for indirect loss or damage (including loss of opportunity, loss of profit or reputational damage) arising from the purchase of the products.
10. CONSUMER MEDIATION - DISPUTE RESOLUTION
10.1. In the event of a dispute concerning the interpretation, performance or validity of these Terms, the Customer is invited first to contact the Seller’s customer service department at service.customers@travellersocks.com.
10.2. In accordance with the provisions of the French Consumer Code relating to consumer mediation, the Customer may refer the matter free of charge to a consumer mediator with a view to resolving the dispute amicably. The competent mediator is:
CM2C
Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris, France
Telephone: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
10.3. If mediation is unsuccessful, or if the Customer does not wish to use it, the Customer remains free to submit the dispute to the competent French courts in accordance with the ordinary rules of law. The competent court shall be the court for the place where the defendant is domiciled or the place where the products were actually delivered.
11. INTELLECTUAL PROPERTY
11.1. All elements of the Website (including text, images, photographs, illustrations, logos, trade marks and domain names) are protected by intellectual-property rights. They are owned exclusively by the Seller or by its partners, which have granted the Seller the rights required for their use in connection with operation of the Website.
11.2. Any unauthorised reproduction, representation, adaptation, modification, exploitation or extraction, in whole or in part, of any such element, by any means whatsoever and without the prior written authorisation of the Seller or the relevant rights holder, is strictly prohibited and may constitute an act of infringement giving rise to liability on the part of its author.
12. PERSONAL DATA
12.1. For the purposes of managing orders, delivering products, conducting direct marketing and improving the Website, the Seller may collect and process personal data relating to the Customer (including identity, contact details, order and payment data, and purchase history).
12.2. Such processing is carried out in accordance with Regulation (EU) 2016/679 of 27 April 2016 (the GDPR) and amended French Law No. 78-17 of 6 January 1978 on Information Technology and Civil Liberties.
12.3. The purposes of processing, legal bases, recipients and retention periods, as well as the rights of individuals (including the rights of access, rectification, erasure, objection, restriction, portability and the right to determine the treatment of data after death) and the means of exercising those rights, are described in the Website’s Privacy Policy.
13. DIRECT MARKETING
13.1. Subject to the Customer’s prior consent, the Customer may receive commercial offers and newsletters from the Seller by email concerning products similar or complementary to those already purchased, or new products.
13.2. The Customer may withdraw consent or object to receiving such communications at any time by clicking the unsubscribe link included in each email or by contacting the Seller using the details stated in the “Contact” section.
14. MISCELLANEOUS
14.1. If any provision of these Terms is declared null, void or unenforceable, it shall be deemed unwritten without affecting the validity of the remaining provisions, which shall continue in full force and effect.
14.2. Any failure by the Seller at any time to rely on any provision of these Terms shall not be interpreted as a waiver of the right to rely on that provision subsequently.
15. MODEL WITHDRAWAL FORM
The Seller reproduces below the model withdrawal form provided for by the French Consumer Code:
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MODEL WITHDRAWAL FORM (Complete and return this form only if you wish to withdraw from the contract.) For the attention of: TRAVELLER SOCKS Return address for products: Traveller Socks - Returns Department I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods (*): - Ordered on (*) / received on (*): ............................................................ Name of consumer(s): ................................................................................. Signature of consumer(s) (only if this form is submitted on paper): Date: ........................................................ (*) Delete as appropriate. |
